Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
LMTDC2001A Mapping and Delivery Guide
Provide customer service in a dry cleaning or laundry enterprise
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | LMTDC2001A - Provide customer service in a dry cleaning or laundry enterprise |
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Description | This unit covers the skills and knowledge required to provide service to dry cleaning or laundry customers, identifying and satisfying customer requirements including referral to appropriate personnel where applicable. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to customer services within the dry cleaning or laundry industries where dry cleaning or laundry service is discussed with and agreed to by the client.Work may be conducted in small to large scale enterprises and may involve individual and team activities. Work is performed within defined procedures under direct supervision. The application of this unit is according to OHS practices of the enterprise and workplace practices, which may include:requirements prescribed by legislation, awards, agreements and conditions of employmentstandard operating procedureswork instructionsoral, written and visual communicationquality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section outputhousekeeping tasks related to environmental protection, waste disposal, pollution control and recycling.This unit requires the application of skills associated with communicating information to customers on the services provided by the dry cleaning or laundry enterprise and establishing positive relationship with the customer. This unit also requires an ability to apply problem solving strategies to handle customer complaints for example conflict resolution, negotiation skills and use appropriate verbal and body language, and teamwork, initiative and enterprise in meeting customer needs. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | PrerequisitesNil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish customer requirements |
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Element: Complete service instructions |
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Element: Process article and return to customer |
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Element: Handle customer complaints |
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